All Systems Operational

Updated 4 days ago

Production AssureSign Websites




Operational

Development




Operational

IVR and Verification Services




Operational

External Services

Dyn

Mandrill

Nexmo

SendGrid

Status.io

Zendesk

Scheduled Maintenance

Schedule

February 22, 2018 5:00AM - 5:30AM EST
February 22, 2018 10:00AM - 10:30AM UTC

Components

Production AssureSign Websites

Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net

Description

Version 6.2 https://support.assuresign.net/hc/en-us/articles/360000783334-AssureSign-Version-6-2-Release

Locations

History (Last 14 days)

NA1 Performance DegradationDegraded Performance

Incident Status

Degraded Performance


Components

Production AssureSign Websites


Locations

na1.assuresign.net




February 16, 2018 1:12PM EST
February 16, 2018 6:12PM UTC
[Investigating] We are currently experiencing performance degradation in our NA1 environment. Our team is investigating and will post updates here as they become available.

February 16, 2018 2:07PM EST
February 16, 2018 7:07PM UTC
[Monitoring] Our team was able to isolate the issue as being related to a back-end database slow-down. We've taken steps to mitigate the performance impact and verified that the site should be responding normally again. We apologize for any inconvenience the performance degradation has caused. We will continue to monitor performance for any changes in performance and will post a final resolution here.

February 16, 2018 3:02PM EST
February 16, 2018 8:02PM UTC
[Resolved] Our na1 database performance has returned to normal levels.

Description

Version 6.2 https://support.assuresign.net/hc/en-us/articles/360000783334-AssureSign-Version-6-2-Release


Components

Development


Locations

sb.assuresign.net


Schedule

February 15, 2018 10:00AM - February 15, 2018 10:15AM EST
February 15, 2018 3:00PM - February 15, 2018 3:15PM UTC



February 15, 2018 2:30PM EST
February 15, 2018 7:30PM UTC
[Update] We are currently undergoing scheduled maintenance.

February 15, 2018 2:30PM EST
February 15, 2018 7:30PM UTC
[Update] Maintenance has been completed.