All Systems Operational

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Production AssureSign Websites




Operational

Development




Operational

IVR and Verification Services




Operational

External Services

Mandrill

SendGrid

Status.io

Twilio

Vonage

Zendesk

Scheduled Maintenance

AssureSign – Maintenance for ca1/eu1/na1/www.assuresign.netPlanned Maintenance

Schedule

August 7, 2020 11:00PM - 11:59PM EDT
August 8, 2020 3:00AM - 3:59AM UTC

Components

Production AssureSign Websites, Development

Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, eu1.assuresign.net, sb.assuresign.net

Description

A maintenance release will be applied.
sb.assuresign.net maintenance - sandbox releasePlanned Maintenance

Schedule

August 13, 2020 7:30AM - 8:00AM EDT
August 13, 2020 11:30AM - 12:00PM UTC

Components

Development

Locations

sb.assuresign.net

Description

Sandbox system new release notification: See https://support.assuresign.net/hc/en-us/articles/360051891834 for a summary of changes in this release.
account/ca1/na1/www.assuresign.net maintenance - production releasePlanned Maintenance

Schedule

August 19, 2020 5:00AM - 6:00AM EDT
August 19, 2020 9:00AM - 10:00AM UTC

Components

Production AssureSign Websites

Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, account.assuresign.net

Description

Production systems new release notification: See https://support.assuresign.net/hc/en-us/articles/360051891834 for a summary of changes in this release.
eu1.assuresign.net maintenance - production releasePlanned Maintenance

Schedule

August 19, 2020 11:00PM - August 20, 2020 12:00AM EDT
August 20, 2020 3:00AM - August 20, 2020 4:00AM UTC

Components

Production AssureSign Websites

Locations

eu1.assuresign.net

Description

Production systems new release notification: See https://support.assuresign.net/hc/en-us/articles/360051891834 for a summary of changes in this release.

Locations

History (Last 14 days)

eu1.assuresign.net maintenance - production releasePlanned Maintenance

Description

Production systems new release notification: See https://support.assuresign.net/hc/en-us/articles/360051363114 for a summary of changes in this release.


Components

Production AssureSign Websites


Locations

eu1.assuresign.net


Schedule

August 5, 2020 11:00PM - August 6, 2020 12:00AM EDT
August 6, 2020 3:00AM - August 6, 2020 4:00AM UTC


August 5, 2020 10:54PM EDT
August 6, 2020 2:54AM UTC
[Update] AssureSign upgrade is now in progress.

August 5, 2020 11:33PM EDT
August 6, 2020 3:33AM UTC
[Update] AssureSign upgrade was completed successfully.
account/ca1/na1/www.assuresign.net maintenance - production releasePlanned Maintenance

Description

Production systems new release notification: See https://support.assuresign.net/hc/en-us/articles/360051363114 for a summary of changes in this release.


Components

Production AssureSign Websites


Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, account.assuresign.net


Schedule

August 5, 2020 5:00AM - August 5, 2020 6:00AM EDT
August 5, 2020 9:00AM - August 5, 2020 10:00AM UTC


August 5, 2020 4:58AM EDT
August 5, 2020 8:58AM UTC
[Update] AssureSign upgrade is now in progress.

August 5, 2020 6:16AM EDT
August 5, 2020 10:16AM UTC
[Update] AssureSign upgrade was completed successfully.
AssureSign – Maintenance for sb.assuresign.netPlanned Maintenance

Description

AssureSign upgrade is now in progress.


Components

Development


Locations

sb.assuresign.net


Schedule

August 2, 2020 1:57PM - August 2, 2020 1:57PM EDT
August 2, 2020 5:57PM - August 2, 2020 5:57PM UTC


August 2, 2020 1:57PM EDT
August 2, 2020 5:57PM UTC
[Update] AssureSign upgrade is now in progress.

August 2, 2020 2:30PM EDT
August 2, 2020 6:30PM UTC
[Update] AssureSign upgrade was completed successfully.
sb.assuresign.net maintenance - sandbox releasePlanned Maintenance

Description

Sandbox system new release notification: See https://support.assuresign.net/hc/en-us/articles/360051363114 for a summary of changes in this release.


Components

Development


Locations

sb.assuresign.net


Schedule

July 30, 2020 10:00PM - July 30, 2020 10:30PM EDT
July 31, 2020 2:00AM - July 31, 2020 2:30AM UTC


July 30, 2020 9:58PM EDT
July 31, 2020 1:58AM UTC
[Update] AssureSign upgrade is now in progress.

July 30, 2020 10:44PM EDT
July 31, 2020 2:44AM UTC
[Update] AssureSign upgrade deferred. The upgrade will be rescheduled for a later date.
AssureSign – Service Disruption - [environments]Service Disruption

Incident Status

Service Disruption


Components

Development


Locations

sb.assuresign.net



July 30, 2020 10:02AM EDT
July 30, 2020 2:02PM UTC
[Investigating] Customers may experience issues connecting to or using AssureSign sandbox services. We are currently investigating the source of the issue to determine a root cause. More information will be provided when our team identifies the source of the issue.

July 30, 2020 10:05AM EDT
July 30, 2020 2:05PM UTC
[Resolved] We’ve confirmed that a configuration issue causing the sandbox service disruption for AssureSign services has been resolved.
sb.assuresign.net maintenance - sandbox releasePlanned Maintenance

Description

Sandbox system new release notification: See https://support.assuresign.net/hc/en-us/articles/360051363114 for a summary of changes in this release.


Components

Development


Locations

sb.assuresign.net


Schedule

July 30, 2020 7:30AM - July 30, 2020 8:00AM EDT
July 30, 2020 11:30AM - July 30, 2020 12:00PM UTC


July 30, 2020 7:29AM EDT
July 30, 2020 11:29AM UTC
[Update] AssureSign upgrade is now in progress.

July 30, 2020 8:21AM EDT
July 30, 2020 12:21PM UTC
[Update] AssureSign upgrade deferred. The upgrade will be rescheduled for a later date.