All Systems Operational

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Production AssureSign Websites




Operational

Development




Operational

IVR and Verification Services




Operational

External Services

Mandrill

SendGrid

Status.io

Twilio

Vonage

Zendesk

Scheduled Maintenance

account/ca1/na1/www.assuresign.net maintenance - production releasePlanned Maintenance

Schedule

March 5, 2021 5:00AM - 6:00AM EST
March 5, 2021 10:00AM - 11:00AM UTC

Components

Production AssureSign Websites

Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, account.assuresign.net

Description

Production systems new release notification: See https://support.assuresign.net/hc/en-us/articles/360061464354 for a summary of changes in this release.
eu1.assuresign.net maintenance - production releasePlanned Maintenance

Schedule

March 5, 2021 11:00PM - March 6, 2021 12:00AM EST
March 6, 2021 4:00AM - March 6, 2021 5:00AM UTC

Components

Production AssureSign Websites

Locations

eu1.assuresign.net

Description

Production systems new release notification: See https://support.assuresign.net/hc/en-us/articles/360061464354 for a summary of changes in this release.

Locations

History (Last 14 days)

AssureSign – Maintenance for CA1/EU1/NA1/WWWPlanned Maintenance

Description

AssureSign maintenance


Components

Production AssureSign Websites


Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, eu1.assuresign.net


Schedule

February 26, 2021 11:00PM - February 26, 2021 11:45PM EST
February 27, 2021 4:00AM - February 27, 2021 4:45AM UTC


February 26, 2021 10:50PM EST
February 27, 2021 3:50AM UTC
[Update] AssureSign maintenance in progress

February 26, 2021 11:28PM EST
February 27, 2021 4:28AM UTC
[Update] AssureSign upgrade was completed successfully.
sb.assuresign.net maintenance - sandbox releasePlanned Maintenance

Description

Sandbox system new release notification: See https://support.assuresign.net/hc/en-us/articles/360061464354 for a summary of changes in this release.


Components

Development


Locations

sb.assuresign.net


Schedule

February 26, 2021 7:30AM - February 26, 2021 8:00AM EST
February 26, 2021 12:30PM - February 26, 2021 1:00PM UTC


February 26, 2021 7:24AM EST
February 26, 2021 12:24PM UTC
[Update] AssureSign maintenance in progress

February 26, 2021 7:39AM EST
February 26, 2021 12:39PM UTC
[Update] AssureSign maintenance completed
AssureSign – Maintenance for sb.assuresign.netPlanned Maintenance

Description

A maintenance release will be applied.


Components

Development


Locations

sb.assuresign.net


Schedule

February 22, 2021 7:30AM - February 22, 2021 8:00AM EST
February 22, 2021 12:30PM - February 22, 2021 1:00PM UTC


February 22, 2021 7:31AM EST
February 22, 2021 12:31PM UTC
[Update] AssureSign upgrade is now in progress.

February 22, 2021 8:00AM EST
February 22, 2021 1:00PM UTC
[Update] AssureSign upgrade was completed successfully.
account/ca1/eu1/na1/www.assuresign.net maintenance - production releasePlanned Maintenance

Description

Production systems new release notification: See https://support.assuresign.net/hc/en-us/articles/360062698173 for a summary of changes in this release. System caching issues related to previous maintenance that was applied are addressed with this release.


Components

Production AssureSign Websites


Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, eu1.assuresign.net, account.assuresign.net


Schedule

February 18, 2021 11:00PM - February 19, 2021 12:00AM EST
February 19, 2021 4:00AM - February 19, 2021 5:00AM UTC


February 18, 2021 11:01PM EST
February 19, 2021 4:01AM UTC
[Update] AssureSign upgrade is now in progress.

February 18, 2021 11:01PM EST
February 19, 2021 4:01AM UTC
[Update] AssureSign upgrade is now in progress.

February 18, 2021 11:42PM EST
February 19, 2021 4:42AM UTC
[Update] AssureSign upgrade was completed successfully.
AssureSign – Degraded Performance - production environmentsDegraded Performance

Incident Status

Degraded Performance


Components

Production AssureSign Websites, Development


Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, eu1.assuresign.net, account.assuresign.net, sb.assuresign.net



February 17, 2021 9:56AM EST
February 17, 2021 2:56PM UTC
[Investigating] Customers may experience slow connections connecting to AssureSign services. We are currently investigating the source of the issue to determine a root cause. More information will be provided when our team identifies the source of the issue.

February 17, 2021 11:08AM EST
February 17, 2021 4:08PM UTC
[Monitoring] We identified the cause of the issues causing degraded performance as a problem accessing cached data. We have implemented a change to mitigate this problem, and degraded performance for AssureSign services has been resolved. We are continuing to monitor systems to ensure issues do not re-occur.

February 18, 2021 4:52PM EST
February 18, 2021 9:52PM UTC
[Resolved] No further issues occurred following the changes applied.
eu1.assuresign.net maintenance - production releasePlanned Maintenance

Description

Production systems new release notification: See https://support.assuresign.net/hc/en-us/articles/360062698173 for a summary of changes in this release.


Components

Production AssureSign Websites


Locations

eu1.assuresign.net


Schedule

February 17, 2021 11:00PM - February 18, 2021 12:00AM EST
February 18, 2021 4:00AM - February 18, 2021 5:00AM UTC


February 17, 2021 4:38PM EST
February 17, 2021 9:38PM UTC
[Update] Maintenance on eu1.assuresign.net will be rescheduled for a later date.
account/ca1/na1/www.assuresign.net maintenance - production releasePlanned Maintenance

Description

Production systems new release notification: See https://support.assuresign.net/hc/en-us/articles/360062698173 for a summary of changes in this release.


Components

Production AssureSign Websites


Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, account.assuresign.net


Schedule

February 17, 2021 5:00AM - February 17, 2021 6:00AM EST
February 17, 2021 10:00AM - February 17, 2021 11:00AM UTC


February 17, 2021 5:01AM EST
February 17, 2021 10:01AM UTC
[Update] AssureSign upgrade is now in progress.

February 17, 2021 6:00AM EST
February 17, 2021 11:00AM UTC
[Update] AssureSign upgrade was completed successfully.
AssureSign – Degraded Performance - www.assuresign.netPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Production AssureSign Websites


Locations

www.assuresign.net



February 16, 2021 2:58PM EST
February 16, 2021 7:58PM UTC
[Investigating] Customers may experience degraded performance performing certain user administration operations. We are currently investigating the source of the issue to determine a root cause. More information will be provided when our team identifies the source of the issue.

February 16, 2021 5:00PM EST
February 16, 2021 10:00PM UTC
[Resolved] We’ve confirmed that user administration issues on the instance www.assuresign.net have been resolved. AssureSign instances across regions were failing to communicate on endpoints used for user administration into the www.assuresign.net environment. Servers were reimaged and restarted to eliminate possibilities of corrupt states, and all systems are currently operating without issue.
AssureSign – Degraded Performance - production environmentsDegraded Performance

Incident Status

Degraded Performance


Components

Production AssureSign Websites


Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, eu1.assuresign.net, account.assuresign.net



February 16, 2021 8:41AM EST
February 16, 2021 1:41PM UTC
[Investigating] Customers may experience degraded performance connecting to AssureSign services. We are currently investigating the source of the issue to determine a root cause. More information will be provided when our team identifies the source of the issue.

February 16, 2021 9:07AM EST
February 16, 2021 2:07PM UTC
[Identified] Our team has identified the source of the issue involving encryption and decryption services. We are working on testing and validating a fix to address the issue. In the meantime, customers may continue to experience degraded performance connecting to AssureSign services. More information will be provided as our team works to address the issue.

February 16, 2021 9:32AM EST
February 16, 2021 2:32PM UTC
[Resolved] We’ve confirmed that the issue causing degraded performance for AssureSign services has been resolved and all systems are now operating normally.