Active Incident

Updated a few seconds ago

AssureSign – Intermittent calls not connecting and degraded voice quality - verbal IVR platformOperational

Incident Status

Operational

Components

IVR and Verification Services

Locations

IVR Platform


November 12, 2021 2:12PM EST
November 12, 2021 7:12PM UTC
[Monitoring] Our IVR backbone provider has indicated that their underlying carrier has been remediating another wave of DDoS attacks. Remediation steps have proven effective, but call quality issues persist alongside a certain percentage of calls not connecting. They are currently testing and monitoring the issues. We will continue to monitor the situation as it progreses and provide updates.

November 12, 2021 5:09PM EST
November 12, 2021 10:09PM UTC
[Monitoring] Our IVR provider is continuing to test and follow along with all current issues. Migration of services to prevent further DDoS attacks is still underway. At this time it is possible to experience failed calls or degraded audio quality until the migration is finalized and issues are completely resolved. We appreciate your patience and understanding.

November 15, 2021 11:12AM EST
November 15, 2021 4:12PM UTC
[Monitoring] Our IVR backbone provider has indicated that their impacted carrier has resolved the issues stemming from a previous DDoS attack. They are currently monitoring the situation to help ensure no additional service disruption is present.

Production AssureSign Websites




Operational

Development




Operational

IVR and Verification Services




Operational

External Services

Mandrill

SendGrid

Status.io

Twilio

Vonage

Zendesk

Scheduled Maintenance

sb.assuresign.net maintenance - sandbox releasePlanned Maintenance

Schedule

December 9, 2021 9:00AM - 9:30AM EST
December 9, 2021 2:00PM - 2:30PM UTC

Components

Development

Locations

sb.assuresign.net

Description

Sandbox system new release notification: Refer to our release notes documentation at https://help.nintex.com/en-US/platform/ReleaseNotes/NintexAssureSign.htm for a summary of changes in this release.
account/ca1/na1/www.assuresign.net maintenance - production releasePlanned Maintenance

Schedule

December 15, 2021 5:00AM - 6:00AM EST
December 15, 2021 10:00AM - 11:00AM UTC

Components

Production AssureSign Websites

Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, account.assuresign.net

Description

Production systems new release notification: Refer to our release notes documentation at https://help.nintex.com/en-US/platform/ReleaseNotes/NintexAssureSign.htm for a summary of changes in this release.
eu1.assuresign.net maintenance - production releasePlanned Maintenance

Schedule

December 15, 2021 11:00PM - 11:30PM EST
December 16, 2021 4:00AM - 4:30AM UTC

Components

Production AssureSign Websites

Locations

eu1.assuresign.net

Description

Production systems new release notification: Refer to our release notes documentation at https://help.nintex.com/en-US/platform/ReleaseNotes/NintexAssureSign.htm for a summary of changes in this release.
account/ca1/eu1/na1/www/sb.assuresign.net maintenance Planned Maintenance

Schedule

December 19, 2021 1:00AM - 3:00AM EST
December 19, 2021 6:00AM - 8:00AM UTC

Components

Production AssureSign Websites, Development

Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, eu1.assuresign.net, sb.assuresign.net, account.assuresign.net

Description

Production and sandbox systems maintenance notification: We will be performing maintenance on across all eSignature environments on 12/19/2021 to improve platform resiliency. Note: systems may be unavailable during the maintenance windows.

Locations

History (Last 14 days)

eu1.assuresign.net maintenance - production releasePlanned Maintenance

Description

Production systems new release notification: Refer to our release notes documentation at https://support.assuresign.net/hc/en-us/sections/1500000181942 for a summary of changes in this release.


Components

Production AssureSign Websites


Locations

eu1.assuresign.net


Schedule

November 30, 2021 11:00PM - November 30, 2021 11:30PM EST
December 1, 2021 4:00AM - December 1, 2021 4:30AM UTC


November 30, 2021 10:49PM EST
December 1, 2021 3:49AM UTC
[Update] maintenance in progress

November 30, 2021 11:04PM EST
December 1, 2021 4:04AM UTC
[Update] maintenance complete
account/ca1/na1/www/sb.assuresign.net maintenance - production releasePlanned Maintenance

Description

Production systems new release notification: Refer to our release notes documentation at https://support.assuresign.net/hc/en-us/sections/1500000181942 for a summary of changes in this release.


Components

Production AssureSign Websites, Development


Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, sb.assuresign.net, account.assuresign.net


Schedule

November 30, 2021 5:00AM - November 30, 2021 6:00AM EST
November 30, 2021 10:00AM - November 30, 2021 11:00AM UTC


November 30, 2021 4:59AM EST
November 30, 2021 9:59AM UTC
[Update] maintenance in progress

November 30, 2021 5:40AM EST
November 30, 2021 10:40AM UTC
[Update] maintenance complete