All Systems Operational

Updated a few seconds ago

Production AssureSign Websites




Operational

Development




Operational

IVR and Verification Services




Operational

External Services

Mandrill

SendGrid

Status.io

Twilio

Vonage

Zendesk

Locations

History (Last 14 days)

eu1.assuresign.net maintenance - production releasePlanned Maintenance

Description

Production systems new release notification: Refer to our release notes documentation at https://support.assuresign.net/hc/en-us/sections/1500000181942 for a summary of changes in this release.


Components

Production AssureSign Websites


Locations

eu1.assuresign.net


Schedule

April 21, 2021 11:00PM - April 22, 2021 12:00AM EDT
April 22, 2021 3:00AM - April 22, 2021 4:00AM UTC


April 21, 2021 10:53PM EDT
April 22, 2021 2:53AM UTC
[Update] maintenance in progress

April 21, 2021 11:11PM EDT
April 22, 2021 3:11AM UTC
[Update] maintenance complete
account/ca1/na1/www.assuresign.net maintenance - production releasePlanned Maintenance

Description

Production systems new release notification: Refer to our release notes documentation at https://support.assuresign.net/hc/en-us/sections/1500000181942 for a summary of changes in this release.


Components

Production AssureSign Websites


Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, account.assuresign.net


Schedule

April 21, 2021 5:00AM - April 21, 2021 6:00AM EDT
April 21, 2021 9:00AM - April 21, 2021 10:00AM UTC


April 21, 2021 4:52AM EDT
April 21, 2021 8:52AM UTC
[Update] maintenance in progress

April 21, 2021 5:39AM EDT
April 21, 2021 9:39AM UTC
[Update] maintenance complete
sb.assuresign.net maintenance - sandbox releasePlanned Maintenance

Description

Sandbox system new release notification: Refer to our release notes documentation at https://support.assuresign.net/hc/en-us/sections/1500000181942 for a summary of changes in this release.


Components

Development


Locations

sb.assuresign.net


Schedule

April 21, 2021 5:00AM - April 21, 2021 6:00AM EDT
April 21, 2021 9:00AM - April 21, 2021 10:00AM UTC


April 21, 2021 4:52AM EDT
April 21, 2021 8:52AM UTC
[Update] maintenance in progress

April 21, 2021 5:27AM EDT
April 21, 2021 9:27AM UTC
[Update] maintenance complete
AssureSign Maintenance for CA1/NA1/WWW/EU1Planned Maintenance

Description

AssureSign maintenance


Components

Production AssureSign Websites


Locations

www.assuresign.net, na1.assuresign.net, ca1.assuresign.net, eu1.assuresign.net


Schedule

April 16, 2021 11:00PM - April 16, 2021 11:30PM EDT
April 17, 2021 3:00AM - April 17, 2021 3:30AM UTC


April 16, 2021 10:53PM EDT
April 17, 2021 2:53AM UTC
[Update] AssureSign maintenance in progress

April 16, 2021 11:28PM EDT
April 17, 2021 3:28AM UTC
[Update] Maintenance complete
AssureSign – Degraded Performance - IVR platformsDegraded Performance

Incident Status

Degraded Performance


Components

IVR and Verification Services


Locations

IVR Platform



April 8, 2021 10:58AM EDT
April 8, 2021 2:58PM UTC
[Identified] Customers may experience issues dialing certain phone numbers for AssureSign verbal services. An underlying carrier issue has been announced by our backend services vendors. More information will be provided when our team identifies the source of the issue.

April 8, 2021 11:21AM EDT
April 8, 2021 3:21PM UTC
[Monitoring] An emergency change has been put in place to get toll line numbers operational. Toll free numbers have not been affected. AssureSign IVR systems are fully operational, however we will monitor backend service platforms for updates on whether any additional disruption is possible.

April 8, 2021 2:50PM EDT
April 8, 2021 6:50PM UTC
[Resolved] We’ve confirmed that the issue causing degraded performance for AssureSign services has been resolved and all systems are now operating normally.

April 8, 2021 2:52PM EDT
April 8, 2021 6:52PM UTC
[Resolved] We’ve confirmed that the issue causing degraded performance for AssureSign services has been resolved and all systems are now operating normally.
AssureSign – Degraded Performance - account.assuresign.netDegraded Performance

Incident Status

Degraded Performance


Components

Production AssureSign Websites


Locations

account.assuresign.net



April 7, 2021 5:00PM EDT
April 7, 2021 9:00PM UTC
[Investigating] Customers may experience degraded performance connecting to account.assuresign.net services. We are currently investigating the source of the issue to determine a root cause. More information will be provided when our team identifies the source of the issue.

April 7, 2021 6:05PM EDT
April 7, 2021 10:05PM UTC
[Monitoring] We’ve confirmed that the issue causing degraded performance for account.assuresign.net services has been resolved and all systems are now operating normally.

April 7, 2021 8:40PM EDT
April 8, 2021 12:40AM UTC
[Resolved] We’ve confirmed that the issue causing degraded performance for account.assuresign.net service has been resolved and all systems are now operating normally.

April 8, 2021 1:23PM EDT
April 8, 2021 5:23PM UTC
[Resolved] We’ve confirmed that telephone carrier issues causing degraded performance for AssureSign IVR services has been fully resolved.